Skip to content
Español

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Michael Butigian

Michael Butigian

June 6, 2025

5  out of  5
rating by Michael Butigian
"They are the BEST!!!!!!!!!!"
We responded:
"Michael my man! Thank you for the review. Great to hear from you! "
Profile photo of Natalie Fortuna

Natalie Fortuna

June 4, 2025

5  out of  5
rating by Natalie Fortuna
"My husband and I worked with Kalani Steven and he was very friendly, honest and knowledgeable. He was very patient and made the experience of switching insurance companies so easy that we ended up opening other policy options with him. He was always quick to respond and willing to answer any questions we had. Once everything was issued Ian was very helpful in a follow up call making sure we had everything we needed and answered questions!"
We responded:
"Hey Natalie! I LOVE to hear it! Glad my team could help you switch insurance with no headaches :) welcome to the family! Let us know if you ever need anything. "
Profile photo of Jill Kissel

Jill Kissel

May 29, 2025

5  out of  5
rating by Jill Kissel
"I had reached out to Chris as I was purchasing a new home in the area. I needed homeowner's insurance and a new quote/policy for my car insurance. He took some information and sent the quote over to me in the same day, within hours. I have spoken to a few other employees regarding my situation and everyone, including Anthony and Regina, have been more than helpful/informative. I highly recommend this agency and I look forward to working with them in the future."
We responded:
"Hey Jill, we are all excited to hear of your great experience with us :) Customer service means the world to us, so its always great to hear feedback like this! "
Profile photo of Brandon Clark

Brandon Clark

May 10, 2025

5  out of  5
rating by Brandon Clark
"Anthony is the best! Saved me a huge amount of money per month even while adding another car to my policy."
We responded:
"Hey Brandon! Thank you so much for the review, so glad we could save you money on your car insurance. "
Profile photo of Jeff Beres

Jeff Beres

April 23, 2025

5  out of  5
rating by Jeff Beres
"Brandon and Shelby have been great with our fleet. They are very responsive and meet all our needs. Highly recommended, thank you!"
We responded:
"Jeff thank you for the review, man! Very glad to hear of your positive experience with our team. Give us a shout if you ever need anything. "
Profile photo of Jeffrey Galante

Jeffrey Galante

April 11, 2025

5  out of  5
rating by Jeffrey Galante
"We recently relocated within Florida, and we needed to find a reputable insurance agent. We’re very happy to say that Brandon Thomas @ State Farm runs a very professional and friendly office. In particular, Shelby Austad, with the Customer Care Team, is an extremely professional, caring and kind individual. We’re very happy to put our trust in Brandon Thomas’ team."
We responded:
"Hey Jeffrey, very happy to hear of your positive experience with my team. Shelby was excited to hear about your review! She loves to help people. You can always trust us with your insurance needs! Give us a call when you need anything. "
Profile photo of Ric Cunningham

Ric Cunningham

April 8, 2025

5  out of  5
rating by Ric Cunningham
"Shelby is very professional & a joy to work with. We are new to Saint Johns & she made us feel welcome. I highly recommend this agency."
We responded:
"Hey Ric! Welcome to the neighborhood! Thanks for the review & letting us know about your experience with Shelby. She’s one of our best!!"
Profile photo of Richard Dos Santos

Richard Dos Santos

April 3, 2025

5  out of  5
rating by Richard Dos Santos
"Shelby's customer service was amazing. She was always available to help, responding immediately to all my inquiries and ensuring every detail was taken care of. Her professionalism and commitment truly made a difference, making my experience exceptional."
We responded:
"Very much appreciate the review, Richard. Customer service is our #1 priority & Shelby is the leading example of that! Ecstatic to hear about your positive experience. "
Profile photo of Phil Scheets

Phil Scheets

March 29, 2025

5  out of  5
rating by Phil Scheets
"Chris was very helpful and was able to save me a good amount on my auto coverage"
We responded:
"Hey Phil, so glad to hear Chris was able to help save you some money on your auto insurance :) "
Profile photo of Cynthia Drabant

Cynthia Drabant

March 28, 2025

5  out of  5
rating by Cynthia Drabant
"Kalani was very helpful, thorough & easy to work with which we really appreciated!"
We responded:
"Thank you very much for your review, Cynthia! "
Profile photo of Amy&Drew Kerns

Amy&Drew Kerns

March 26, 2025

5  out of  5
rating by Amy&Drew Kerns
"Chris was very helpful in getting us switched over for both auto and home. He explained everything and found opportunities to reduce our premium even more and total savings ended up being over $5,000. It was a very good experience since I hadn’t changed insurance companies in over 10 years. Thanks for all your help Chris!!!"
We responded:
"Wow! $5,000 saved on your home and auto insurance? That's amazing to hear!! Chris is fantastic at what he does. So glad we were able to help you :) "
Profile photo of Cara Dickman

Cara Dickman

March 25, 2025

5  out of  5
rating by Cara Dickman
"I contacted the State Farm office today to handle a policy change and address change. Ian was very helpful, thorough and polite as we worked through the many details. I really appreciated working with him today."
We responded:
"Thank you for the kind review & 5 stars Cara! Ian is one of our new folks so we love to hear he is keeping up with our 5 star expectations :) "
Profile photo of Garrett Rightler

Garrett Rightler

March 21, 2025

5  out of  5
rating by Garrett Rightler
"I am moving from out of state and I have received excellent service from Regina to get my policies transferred and updated. The office is in a convenient location for me, and I appreciate working with them via phone or email as scheduling can be busy at times."
We responded:
"Hey Garrett! Helping people transfer their insurance policies from out of state is one of our specialties! Thank you for taking the time to leave us such a kind review. Regina was very excited to hear of your experience. Give us a call if you ever need anything! "
Profile photo of Vince Edlebeck

Vince Edlebeck

March 21, 2025

5  out of  5
rating by Vince Edlebeck
"Kalani was very friendly, professional, and efficiently answered all of our questions. We were also able to save ourselves a considerable amount of money for our auto insurance."
We responded:
"Hey Vince! Saving our customers money on their auto insurance is one of our specialties :) So glad to hear we could do that for you & your family. Give us a call if you ever need anything. "
Profile photo of susan farina

susan farina

March 18, 2025

5  out of  5
rating by susan farina
"Anthony was amazing, he answered all my questions was attentive and made the switch easy and painless."
We responded:
"Hey Susan! So happy to hear Anthony made the switch to State Farm very easy & painless :) "
Profile photo of John Spurgeon

John Spurgeon

March 16, 2025

5  out of  5
rating by John Spurgeon
"Very very ever l easy transition tremendous help making the switch very easy to work with. Thank you"
We responded:
"Hey John, thanks for the review brother. We try to make everything easy for our customers. Glad we could keep that promise with you! "
Profile photo of Riley Knott

Riley Knott

March 3, 2025

5  out of  5
rating by Riley Knott
"answered all my questions, super helpful & easy to sign up auto insurance policy with."
We responded:
"We try our best to make the auto insurance process super easy :) thank you for the review, Riley! "
Profile photo of Janos B

Janos B

February 27, 2025

5  out of  5
rating by Janos B
"Quick response, easy to deal with them."
We responded:
"Thank you very much, Janos! We try our best. "
Profile photo of Elizabeth Langston

Elizabeth Langston

February 27, 2025

5  out of  5
rating by Elizabeth Langston
"We’ve been with Brandon Thomas and his team for years and recently we had an issue with quote amounts for our new vehicles. When I contacted the office, Regina went ABOVE AND BEYOND to get this matter resolved! She was absolutely fantastic to work with and reminded me exactly why we have stayed with this office. Thank you Regina! You were so incredibly helpful, kind, and understanding. I highly recommend working with her for all your insurance needs!"
We responded:
"Elizabeth thank you very much for the kind review! You just made Regina’s day. So glad she could help square away the insurance quotes for y’all :) "
Profile photo of Franklin Patrick

Franklin Patrick

February 27, 2025

5  out of  5
rating by Franklin Patrick
"Anthony did a great job following up and answering my questions. I have asked several folks to ask for him when looking for insurance."
We responded:
"Hey Franklin, thank you so much for the kind review. Anthony was very excited to hear your kind words regarding him helping with your insurance. "
Profile photo of Sharon Boone

Sharon Boone

February 20, 2025

5  out of  5
rating by Sharon Boone
"I was contacted by Kalani and he researched my current coverages from Ky. I was quoted a car rate of over $1100 every six months. He found me the same coverages for under $900 every six months. He is currently looking for renters coverage for me. I am loving the exceptional customer service he has provided. I am so vey happy that he reached out to me."
We responded:
"Sharon thank you so much for sharing your experience with my team! Kalani was ecstatic to hear about your review. So glad he could save you some money on your auto insurance! "
Profile photo of Nicholas Kleban

Nicholas Kleban

February 18, 2025

5  out of  5
rating by Nicholas Kleban
"Anthony is quick, efficient and professional. State Farm has the best rates for auto & home in Florida by a wide margin."
We responded:
"Thank you for the kind review, Nick. Glad Anthony could help with your auto & home rates! "
Profile photo of Robert Metz

Robert Metz

February 18, 2025

5  out of  5
rating by Robert Metz
"We are moving to Florida from St Louis and needed insurance. I started to call around to get some estimates and Dillon was incredibly helpful. He was able to get me numbers very fast and walk me through them. Very professional and attentive. And of course we are using this insurance company! Thank you Dillon!!"
We responded:
"Hey Robert, thank you for the kind review for Dillon. He’s one of our best! Just give us a call at the office when you’re ready to get your insurance transfer done! Take care man! "
Profile photo of carlos Hernandez

carlos Hernandez

February 13, 2025

5  out of  5
rating by carlos Hernandez
"Switched over from out of state, Chris took care of the process and even called the agency back in Chicago to end our policy so it can be transferred over. Chris took his time to explain all of our coverages and options. Chris is very knowledgeable with great costumer service, will highly recommend this agency!"
We responded:
"Hey Carlos, thank you for the kind words. Great customer service is just a part of what we do here! Chris has helped so many people with their policies over the years & has become quite the expert. Give us a call if you ever need ANYTHING. "
Profile photo of Carole Baldwin

Carole Baldwin

February 7, 2025

5  out of  5
rating by Carole Baldwin
"Dillon. Very impressive"
We responded:
"Thank you, Carole! I will pass the good news over to Dillon!"